Our solutions

AgentOne® ContactCenter Suite

Efficient communication for all!
When it comes to making the first impression, there is no second chance. Only when they have access to the right technology can your employees focus on the most important task – being effectively in contact with the customer on all channels. With AgentOne® ContactCenter from Sikom you enable your employees to leverage a technology that so far has been available only for large implementations. Thanks to the proven and year-long experience of Sikom Software GmbH you can enjoy the benefits of a customized solution, giving your staff the ability to fully use the entire potential inherent to customer communication.

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VoiceMan®

The multimedial voice dialogue system for efficient communication!
Service centers around the clock are a solution, but there is an alternative: The Sikom VoiceMan®. Voice dialog systems are the universal platforms for your communications: They increase the availability of your telephone exchange, reduce costs for 7 × 24 services, open up new potential in customer service and help to make industrial routine applications more efficient. Sikom’s VoiceMan® has
all the functions for it: it understands DTMF, keywords, complete sentences, colloquial utterances and offers a very natural conversation. It is easy to use, easy to integrate and inexpensive to remove.

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AgentOne Dialer®

Efficient and successful: telemarketing and outbound communication!
Simple outbound campaigns through automatic dialers: They connect directly with call partners and save the agent x-dialing attempts. The dialer is easy to administer, its price / performance ratio is convincing. Therefore, the AgentOne® Dialer is the ideal solution for any call and contact center. Win twice: high efficiency and more comfort for the agents. The AgentOne® ProcessGuide
complements the proven dialer, an ideal base for telemarketing. The ProcessGuide provides efficient tools for projects and flexible conversation guides. If you are running a campaign, you can optimize such guides, save entire projects, or import them into the system (import and export functions) And: The ProcessGuide does much more, for example, reports for the account.

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